Privacy Policy

1. Who We Are

Radiant Horizons is a solar protection plan provider serving the Tampa Bay area of Florida. We offer monitoring, annual health checks, and service coordination for residential solar systems. References to "we," "us," or "our" in this policy refer to Radiant Horizons.

2. Information We Collect

Information you provide directly: When you contact us or sign up for a protection plan, we may collect your name, address, phone number, email address, and information about your solar system (inverter brand, system size, serial number).

Solar system data: With your authorization, we access production and performance data from your inverter's monitoring platform (such as Enphase Enlighten or SolarEdge Monitoring) for the sole purpose of providing monitoring services.

Website usage data: This website does not currently use analytics tracking, cookies, or any third-party tracking tools. We do not collect any data from visitors who simply browse the site.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage your solar protection plan
• Monitor your solar system's performance and alert you to issues
• Schedule and coordinate service visits
• Send monthly production reports and account communications
• Respond to your inquiries and customer service requests
• Comply with legal obligations

We do not use your information for advertising, sell it to third parties, or share it for marketing purposes.

4. How We Share Your Information

We share your information only in the following limited circumstances:

• Service technicians: We share your name, address, and system information with our certified technician network solely to coordinate and perform service visits you have authorized.
• Inverter manufacturers: Accessing your system monitoring data requires interaction with platforms operated by Enphase, SolarEdge, or similar manufacturers. Your use of those platforms is subject to their own privacy policies.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.

5. Solar System Monitoring Data

When you enroll in a Radiant Horizons protection plan, you grant us access to your inverter's monitoring platform. We access this data only to provide services under your agreement — performance monitoring, alert detection, and monthly reporting. We do not sell, license, or otherwise monetize your system's production data.

You may revoke monitoring access at any time, which will result in the suspension of monitoring-related services under your plan.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Customer data is stored securely and access is limited to Radiant Horizons personnel who need it to perform their job functions.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your protection plan is active and for a reasonable period thereafter (typically three years) for legal and business record purposes. System performance data may be retained for the duration of your subscription to support historical reporting.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of any non-essential communications
• Revoke monitoring access at any time

To exercise any of these rights, contact us at the number below.

9. Children's Privacy

Our services are intended for adult homeowners. We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy. We will notify active customers of material changes by phone or in writing.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Florida. Any disputes relating to this policy shall be resolved in accordance with the dispute resolution provisions of your Solar Protection Plan Agreement.